Return & Refund Policy
Transparent terms regarding returns, cosmetic hygiene restrictions, and refund processing procedures.
30-Day Return Eligibility
We accept returns of unused, unopened products in their original manufacturer packaging within 30 days of confirmed delivery. Items must be in pristine, resalable condition with all safety seals, protective caps, and accessories intact.
Cosmetics & Hair Care Hygiene Restrictions
For the health, safety, and hygiene protection of our customers, opened or used hair care products, shampoos, conditioners, styling serums, and hair treatments are strictly non-returnable where legally permitted under Florida and federal health regulations.
Damaged, Defective, or Incorrect Shipments
If you receive an item that is defective or damaged upon arrival, report it to our customer care team within 48 hours of delivery. We will issue a prepaid return shipping label and expedite a replacement or full refund upon inspection.
How to Start a Return
To initiate an authorized return, email ElectricBloomMarket@proton.me with your order number, the item you wish to return, and the reason. Our team will review your request within 1–2 business days and provide return authorization instructions.
Refund Processing Times
Once your returned parcel is received and inspected at our Atlantic Beach facility, refunds are processed to your original payment method within 5–7 business days. Depending on your financial institution, funds may take additional time to reflect on your statement.
Order Cancellation Policy
We understand that plans can change. Orders may be cancelled free of charge at any time prior to fulfillment and dispatch from our warehouse facility. Because our team works efficiently to process orders within 1–3 business days, we recommend reaching out as quickly as possible.
To request an order cancellation, please email ElectricBloomMarket@proton.me immediately with 'ORDER CANCELLATION' and your order number in the subject line. If your order has already shipped, it cannot be cancelled but may be returned in accordance with our 30-day unopened return policy.